Effective [Month Day, Year] · [Business Name]

In short: these terms cover how you can use our scheduling and receptionist services, what you can expect from text messages we send you, and how to opt out at any time by replying STOP.

1. Agreement to Terms

These Terms of Service (\"Terms\") govern your use of the receptionist, scheduling, and customer service provided by [Business Name] (\"we,\" \"us,\" \"our\"), including calls, text messages, and our website. By calling, texting, booking an appointment, or otherwise engaging with us, you agree to these Terms.

2. Our Services

We provide receptionist and scheduling support for service appointments, including answering calls, booking and confirming appointments, sending reminders, and following up after service. Appointment and customer information is managed through our scheduling platform (Jobber).

3. Text Message (SMS) Terms

By providing your phone number, you consent to receive text messages from [Business Name] related to your service appointments. This consent is not a condition of purchase.

Types of messages you may receive

Appointment confirmations

Confirming the date and time of a scheduled service

Appointment reminders

A reminder sent ahead of your scheduled visit

Technician updates

On-the-way or arrival notifications for your technician

Rescheduling notices

Updates if an appointment time changes

Follow-ups

Requests for feedback or reviews after a completed service

Account/service messages

Occasional messages needed to complete or support a scheduled service

Message frequency

Message frequency varies depending on your service activity — for example, you'll typically receive more messages around an active appointment and fewer when you have nothing scheduled. On average, customers can expect up to 4 messages per month.

Message and data rates

Message and data rates may apply based on your mobile carrier and plan. We are not responsible for charges billed to you by your wireless carrier.

Opting out

You can opt out of text messages at any time by replying STOP to any message you receive from us. You'll get a one-time confirmation that you've been unsubscribed, and no further messages will be sent unless you opt back in. You can also opt out by letting our receptionist know by phone. Reply HELP for assistance, or contact us using the information in Section 8.

Carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers may be supported.

4. Scheduling and Cancellations

Appointments booked through our receptionist are subject to technician availability. We'll do our best to confirm appointments promptly, but scheduling is not final until you receive a confirmation. If you need to cancel or reschedule, please contact us as early as possible; cancellation policies (including any fees for late cancellations) will be communicated at the time of booking, if applicable.

5. Accurate Information

You agree to provide accurate and current contact and service information when booking. We are not responsible for delays or issues caused by outdated or incorrect information provided to us.

6. Limitation of Liability

To the fullest extent permitted by law, [Business Name] is not liable for indirect, incidental, or consequential damages arising from your use of our receptionist or scheduling services, including missed messages, scheduling delays, or communication errors, except where caused by our gross negligence or willful misconduct.

7. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent version. Continuing to use our services after changes take effect means you accept the updated Terms.

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Terms of Service

Your trust is our priority. Understand our policies to ensure a secure experience.

Understanding Our Terms

Stay Secure with Clear Policies

Review our Terms of Service to understand your rights and responsibilities for a safer experience.